Advisor Policy and Procedures
Core
Develop, implement, and sustain policies and processes to support contract rate customers and harmonized services within the energy sector.
Role type
Senior IC policy and procedures advisor
Builds
Harmonized service delivery and consistent policy application across engineering, operations, and sales teams
Domain
Energy (Gas management, supply, capacity planning)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Policy development, process improvement, cross-functional collaboration, regulatory monitoring, issue investigation, Microsoft Office suite (Excel, PowerPoint, Word), Power BI, Copilot
Preferred skills
Contract customer support, utility or government environment experience, gas management services, project management professional (PMP) designation
Responsibilities
Develop and sustain policies for contract rate customers; Partner with stakeholders to identify continuous improvement opportunities; Connect engineering, operations, and sales teams for consistent policy interpretation; Lead policy sustainment activities and training material development; Coordinate customer and employee communications; Monitor regulatory developments; Investigate and resolve technical or operational issues arising from policy changes
Seniority
Mid-to-Senior, hands-on IC