Product Support Analyst II
Core
Partner with business, technology, and vendor teams to identify needs, deliver system enhancements, and support strategic initiatives for Alternative Fund Accounting and Administration.
Role type
Mid-level Product Support Analyst (Business Analysis & Project Delivery)
Builds
System enhancements, process improvements, and operational efficiency solutions for the Alternatives platform
Domain
Financial Services / Alternative Investment Products / Fund Administration
Deliverable
product features
Required skills
Business analysis, project management, UAT coordination, requirements documentation, process improvement, stakeholder partnership, mentoring
Preferred skills
Financial services experience, systems implementation, business transformation, alternative investment products knowledge, fund administration
Technologies
N/A
Responsibilities
Analyze business processes and recommend solutions; Gather and validate business requirements; Manage project delivery including testing and rollout; Lead User Acceptance Testing (UAT); Provide end-user support and training; Mentor junior analysts
Seniority
Mid-level, hands-on IC with mentoring responsibilities
