Operation Manager - HOME CARE LOCUM
Core
Provide operational leadership and support for a Home Care portfolio, ensuring consistent, high-quality, person-centred services during periods of change.
Role type
Senior IC Operations Manager (Home Care)
Builds
Home Care services for older people in the community
Domain
Health & Social Care / Aged Care
Required skills
Operational leadership, team coaching and performance management, workforce planning, KPI and budget management, incident and risk management, compliance with aged care legislation, stakeholder management, change management
Preferred skills
Experience in complex or changing operating environments, ability to work autonomously, solutions-focused approach
Technologies
None stated
Responsibilities
Provide strong operational leadership across the Home Care portfolio; Lead, support and coach managers and teams; Work through day-to-day operational issues and provide practical solutions; Support team performance, accountability and workforce planning; Manage regional KPIs, budgets and service delivery outcomes; Maintain stability and consistency during a period of change; Ensure clients continue receiving high-quality, person-centred services; Manage feedback, complaints, incidents and operational risks; Support recruitment, performance management and team development; Drive continuous improvement across service delivery and client experience; Ensure compliance with relevant aged care legislation, standards and internal requirements; Work closely with the Business Manager and broader leadership team on operational priorities and projects
Seniority
Senior, hands-on IC