Guest Experience Representative - Bankstown Central
Core
Deliver exceptional service and act as the first point of contact for customers, retailers, and colleagues at a shopping centre, ensuring a welcoming environment and resolving issues.
Role type
Customer service representative (shopping centre)
Builds
Customer satisfaction and centre operational efficiency
Domain
Retail / Shopping Centre Operations
Deliverable
product features
Required skills
Customer service, communication, problem-solving, multitasking, stakeholder management, local area knowledge, technology proficiency
Preferred skills
Experience with POS/CRM systems, Microsoft Office, contractor management
Responsibilities
Manage customer service desk operations, respond to customer enquiries across channels, support retailer relationships and operational issues, handle contractor management and sign-ins, manage customer data and reporting, escalate complaints.
Seniority
Individual Contributor