Implementation & Project Lead
Core
Own end-to-end healthcare client implementations from contract execution through go-live and transition to operations, guiding physician leaders and practice executives.
Role type
Senior Implementation & Project Lead (Healthcare)
Builds
Client implementations and operational transitions for healthcare practices
Domain
Healthcare / Healthcare Technology
Required skills
Project management, stakeholder management, risk management, change leadership, project planning, executive communication, Salesforce proficiency, Microsoft Office (Excel, PowerPoint, Teams, Outlook), budget management, resource management
Preferred skills
Healthcare administration, healthcare technology, consulting, professional services, physician relationship building, Smartsheet, Asana, Monday.com
Technologies
Salesforce, Smartsheet, Microsoft Project, Asana, Monday.com, Excel, PowerPoint, Teams, Outlook
Responsibilities
Lead healthcare client implementations from contract execution through go-live and transition to operations. Build trusted relationships with physician leaders, practice executives, and external partners. Establish implementation expectations, responsibilities, decision points, timelines, and communication routines. Facilitate project kickoffs, status meetings, steering committees, and readiness reviews. Translate complex operational, technical, contractual, and financial information into clear communications. Influence stakeholders and secure commitments across teams without direct reporting authority. Develop and maintain project plans, work breakdown structures, budgets, milestones, resource requirements, dependencies, and deliverables. Manage multiple concurrent implementations and strategic initiatives. Identify risks, dependencies, and delivery barriers early; drive mitigation and escalate significant issues. Prepare executive-ready dashboards, status reports, decision requests, and project-health updates. Maintain accurate project documentation, meeting notes, decisions, trackers, and client communication records in Salesforce. Support the transition from implementation to operations through clear documentation and handoffs. Contribute to the development of PMO standards, governance practices, implementation playbooks, templates, tools, and standard operating procedures. Lead continuous-improvement initiatives that strengthen client experience and delivery scalability.
Seniority
Senior, hands-on IC