Product Support Analyst
Core
Support delivery of BBH's ADX investment program by translating business needs into scalable solutions, managing production support, and driving process improvements for alternative fund services.
Role type
Product Support Analyst (Alternative Investment Services)
Builds
Scalable solutions for ADX investment program, digital servicing capabilities, and enterprise data strategy for Alternatives data.
Domain
Financial Services / Alternative Investment Fund Servicing
Deliverable
product features
Required skills
Requirements documentation, acceptance testing, defect triage, release readiness, process improvement, stakeholder coordination, data analysis, workflow optimization, change management, gap analysis
Preferred skills
Agile/Waterfall/SDLC frameworks, prototyping, solution design, user adoption training, strategic mindset, critical thinking
Technologies
ADX investment program systems, enterprise data platforms
Responsibilities
Support execution of the ADX investment program roadmap; manage production support and user community growth; collaborate with stakeholders to gather requirements and design solutions; assist with testing, release readiness, and deployment; support user onboarding and adoption; identify and address product/service gaps; track initiative risks and dependencies.
Seniority
Mid-Senior, hands-on IC