Housekeeping Office Coordinator (AM/PM)
Core
Coordinate housekeeping operations, manage room status, handle guest requests and complaints, and oversee clerical duties for a luxury hotel's housekeeping department.
Role type
Housekeeping Office Coordinator
Builds
Operational efficiency and guest satisfaction for Shangri-La Sydney
Domain
Hospitality / Hotel Operations
Required skills
Guest complaint handling, Room status management, Daily work allocation, FCS system entry, Lost and Found management, MS Office (Word, Excel), Communication
Preferred skills
Experience with e-Housekeeping systems, Rotational roster flexibility
Responsibilities
Prepare daily work allocations for room attendants, Handle guest complaints and requests, Update room status and maintain communication with floor supervisors, Manage lost and found system, Coordinate turndown attendant items, Maintain housekeeping office cleanliness and filing systems
Seniority
Mid-level, hands-on coordinator