Call Handler / Emergency Response Specialist (Night Shift)
Core
Provide real-time guidance and support to autonomous vehicles (AVs) in complex driving scenarios, including navigational assistance and safety oversight.
Role type
Senior IC emergency response specialist (autonomous vehicle fleet support)
Builds
Real-time decision support for AV fleets in dynamic road conditions
Domain
Transportation + Autonomous Vehicle Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Navigational assistance, Decision making, Safety oversight, Human-machine interaction, Problem solving, Safety compliance
Preferred skills
999/Emergency Telecommunications experience, Deescalation skills, Customer service, Adaptability to new technologies, Multitasking, Schedule flexibility
Technologies
Autonomous vehicle systems, Cloud-based infrastructure
Responsibilities
Guide AVs through challenging situations like blocked streets and narrow lanes, Collaborate with AVs to optimize driving paths, Monitor AV behavior and intervene to prioritize safety, Maintain effective communication with AVs, Adapt to dynamic road conditions and address unexpected challenges, Analyze past performance to identify optimization opportunities
Seniority
Mid-level, hands-on IC
