智能客服产品运营-财经业务
Core
Design and deploy large language model (LLM) solutions for intelligent customer service, including problem classification, knowledge base construction, and service strategy optimization to enhance AI service experience.
Role type
Senior Product Operations Engineer (Intelligent Customer Service & LLM Applications)
Builds
Intelligent customer service solutions, knowledge bases, and automated service workflows
Domain
Financial services + Generative AI / Large Language Models
Deliverable
production ML models
Required skills
LLM application design, NLP, intelligent knowledge base architecture, data analysis, service strategy design, full-link dialogue monitoring
Preferred skills
0-1 LLM deployment experience, model iteration and replacement, multi-model collaboration
Technologies
Large Language Models (LLM), NLP, Text Generation Models
Responsibilities
Design and implement LLM-based problem classification and service solutions; Build and optimize intelligent knowledge bases and workflow rules; Monitor service channels and deploy dynamic service strategies; Establish full-link dialogue quality monitoring systems; Analyze business data to drive service efficiency and effectiveness.
