Sales Consultant
Core
Project manage individualised memorial tributes and plaques from initial purchase to installation, acting as a brand ambassador and guiding customers through their memorial journey with care and empathy.
Role type
Sales Consultant (Memorial Services)
Builds
Individualised memorial tributes and plaques
Domain
Funeral services / Cemetery management
Deliverable
client delivery
Required skills
Project management, customer service, stakeholder management, CRM data entry, verbal and written communication, Microsoft Office (Word, Excel, Outlook)
Preferred skills
Passion for customer experience, ability to manage multiple priorities under tight deadlines
Responsibilities
Project manage all plaque memorials from initial purchase to memorial installation; meet with customers face to face to guide and support them through their memorial journey; process and respond to client related enquiries including emails and phone calls; track and record the sales journey of each customer; ensure completion and verification of all documentation in accordance with guidelines; update computer records in the CRM.
Seniority
Individual Contributor