Product Support Advisor - FIFO
Core
Perform advanced diagnostics, repairs, overhauls, and rebuilds on Cummins High Horsepower engines in a field-service environment to support Rio Tinto's mining fleet operations.
Role type
Senior field service technician (heavy diesel engines)
Builds
Fleet availability and reliability for large mining equipment
Domain
Mining equipment maintenance and heavy diesel engine repair
Deliverable
physical/clinical work
Required skills
Cummins HHP engine diagnostics, preventative maintenance, root cause analysis, technical documentation, safety compliance, mentoring junior technicians, sales opportunity identification
Preferred skills
Experience with Komatsu haul trucks and loaders, Hitachi excavators, Cummins INSITE diagnostic tools
Technologies
Cummins INSITE, electronic diagnostic tools
Responsibilities
Perform advanced diagnostics and repairs on Cummins HHP engines; conduct scheduled and unscheduled preventative maintenance; interpret complex engine system interactions; provide onsite customer support; coach and mentor junior technicians; complete service documentation and warranty claims; identify sales or service opportunities; maintain service vehicle and equipment; comply with HSE requirements.
Seniority
Senior, hands-on IC
