Maintenance and Customer Support Engineer
Core
Ensures smooth operation and reliability of equipment, systems, and software while delivering technical support to customers in agriculture, energy, and weather industries.
Role type
Maintenance and Customer Support Engineer
Builds
Operational Decisioning Platform supporting supply chain optimization and infrastructure safety
Domain
Agriculture, Energy, Weather Intelligence
Deliverable
physical/clinical work
Required skills
Electronics Engineering, Instrumentation and Control, troubleshooting, preventative maintenance, system diagnostics, customer interaction, safety compliance
Preferred skills
IT smart devices, weather stations, data loggers, aviation industry experience
Technologies
maintenance management systems, customer support tools
Responsibilities
Install and resolve technical matters, system software/hardware failures, and performance issues; Perform field-based preventative maintenance; Diagnose and resolve customer-reported issues via phone, email, or onsite; Maintain service records and logs; Collaborate with engineering and operations teams; Provide customer training on product usage and troubleshooting; Monitor system performance and recommend upgrades
Seniority
Mid-level, hands-on IC
