RTW Case Manager
Core
Manage end-to-end physical and psychological workers' compensation claims to facilitate return-to-work outcomes and minimize costs.
Role type
Case Manager (Workers Compensation)
Builds
Recovery and return-to-work strategies for injured workers
Domain
Insurance / Workers Compensation / Allied Health
Deliverable
client delivery
Required skills
customer service, claims management, stakeholder liaison, rehabilitation planning, payment processing, case conference facilitation, entitlement review
Preferred skills
allied health background, disability support experience, mental health expertise
Responsibilities
Proactively manage mental health and physical claims, prepare and implement strategies to achieve optimal outcomes, liaise with internal and external stakeholders, facilitate active participation of injured workers and employers in recovery planning, manage rehabilitation providers and approve plans, undertake ongoing reviews of entitlements and payments, conduct claims reviews, facilitate case conferences, undertake face-to-face meetings with customers
