RTO Compliance & Experience Manager – Remote
Core
Own governance support, regulatory compliance, and learner experience across two nationally recognised training organisations (RTOs) in Australia.
Role type
Senior compliance and governance manager for Registered Training Organisations
Builds
Governance frameworks, audit-ready evidence, and compliant student experience processes
Domain
Vocational Education and Training (VET) / Australian RTO regulatory compliance
Deliverable
dashboards & analysis
Required skills
RTO compliance expertise, ASQA Standards knowledge, AVETMISS data management, complaints and appeals investigation, audit coordination, data integrity, stakeholder management
Preferred skills
Experience with validation independence controls, third-party agreement management, continuous improvement project management
Technologies
AVETMISS
Responsibilities
Maintain governance risk register and prepare reporting packs; Provide independent oversight of validator and assessor judgements; Own end-to-end complaints, appeals, and student support resolution; Ensure AVETMISS data accuracy and qualification issuance; Review and sign off on student-facing marketing and enrolment communications; Drive continuous improvement projects
Seniority
Senior, hands-on IC
