Consulting director
Core
Build and lead a new Professional Services program to provide operational consulting on logistics, transport, and commerce operations for e-commerce brands.
Role type
Strategy-level consulting director (Professional Services Lead)
Builds
Professional Services program, service offerings, and operational consulting frameworks
Domain
E-commerce logistics and fulfillment
Deliverable
client delivery
Required skills
consulting, professional services, implementation, operational strategy, program design, pricing models, KPI definition, cross-functional leadership, financial performance management, process building from scratch
Preferred skills
logistics, eCom, SaaS, customer obsession, ownership, strategic planning, hands-on execution
Technologies
WMS (Warehouse Management System)
Responsibilities
Design and launch the Professional Services program including offers and pricing; deliver structured advice to merchants on streamlining operations; create and track performance metrics like merchant satisfaction and ROI; generate and structure company knowledge from field experience; collaborate with Sales, Product, Ops, and Customer teams; handle both repeatable and bespoke projects; ensure profitability of the service line
Seniority
Senior, hands-on IC with strategic scope