Medical Receptionist
Core
First point of contact for clients and clinicians, managing intake, appointments, and general enquiries to support perinatal mental health services.
Role type
Medical Receptionist
Builds
Client intake pathways and appointment scheduling for perinatal mental health care
Domain
Healthcare / Mental Health
Required skills
Client service, phone call management, appointment scheduling, record keeping, CRM usage, prioritization, discretion
Preferred skills
Healthcare administration, practice management systems (CareRight, Nookal, Cliniko), telehealth support, perinatal mental health knowledge
Responsibilities
Act as first point of contact for clients and clinicians; manage high volume of incoming phone calls and email enquiries; schedule and administer onsite and telehealth appointments; maintain accurate client records; escalate complex matters to care coordinators or clinicians; maintain a professional reception environment.
Seniority
Entry to Mid-level, hands-on IC