Software Engineer - I
Core
Develop scalable server-side features for Helpshift's AI-powered customer service platform serving 820M+ monthly active users.
Role type
Mid-level backend software engineer
Builds
Messaging-first customer support product features for mobile users
Domain
Customer service / SaaS / High-scale backend systems
Deliverable
production ML models | product features
Required skills
Server-side development, Data structures and algorithms, Clojure or Java, Posix operating systems, CLI tools, Unit testing
Preferred skills
Functional programming, NoSQL/Message queue databases (MongoDB, Redis, Kafka), Frontend (JavaScript, React)
Technologies
Clojure, Java, MongoDB, Redis, Elasticsearch, Kafka, Postgresql, React, JavaScript
Responsibilities
Develop product features scaling to 100K+ RPS, Write clean code with test coverage, Review code for standards, Build reusable modules, Optimize application speed and scalability
Seniority
Junior to Mid-level, hands-on IC
