Service Delivery Lead
Core
Oversee day-to-day clinical and non-clinical operations of NDIS residential SIL and community-based supports to ensure safe, person-centred care delivery.
Role type
Senior operational and clinical leader (Service Delivery Lead)
Builds
Residential SIL and community-based disability support services
Domain
Disability services / NDIS / Healthcare operations
Required skills
Clinical leadership, operational management, NDIS compliance, team supervision, risk management, stakeholder engagement, rostering, quality assurance
Preferred skills
Leadership qualifications, experience with ShiftCare/QUASR/Employment Hero, NDIS quality assurance expertise
Technologies
ShiftCare, QUASR, Employment Hero, Microsoft Office
Responsibilities
Oversee service delivery across SIL and community supports, provide clinical leadership and oversight, supervise and mentor operational staff, ensure compliance with NDIS Practice Standards and WHS requirements, lead quality assurance and risk management activities, manage resource allocation and rostering
Seniority
Senior, hands-on IC with leadership responsibilities