Advice and Referral Service Worker
Core
Provide timely advice, information, and referrals to support children and families at risk, identifying safety concerns and connecting them with government and community services.
Role type
Advice and Referral Line Worker (Social Work/Community Welfare)
Builds
Coordinated network of support services for children and families
Domain
Child protection and family welfare
Deliverable
client delivery
Required skills
case management, risk assessment, safety planning, report writing, complex phone communication, therapeutic engagement with culturally diverse families
Preferred skills
experience with Aboriginal and Torres Strait Islander people
Technologies
assessment frameworks
Responsibilities
Assess needs and determine appropriate responses, formulate safety agreements, undertake complex phone conversations, write complex assessments and case notes
Seniority
Mid-level, hands-on IC