Banking Operations Officer
Core
Process and investigate payments, maintain member accounts, handle collections, and ensure operational accuracy for a mutual bank.
Role type
Banking Operations Officer
Builds
Payment processing, account administration, collections, and operational reporting
Domain
Banking / Financial Services
Required skills
Payments processing, account administration, collections, reconciliations, operational reporting, Microsoft Excel, Microsoft Word, problem solving
Preferred skills
Banking operations experience, process improvement, stakeholder engagement
Responsibilities
Process and investigate payments (Direct Entry, BPAY, NPP, SWIFT), support member account maintenance, assist with collections and deceased estates, complete reconciliations and investigate discrepancies, respond to enquiries from branches and members, identify opportunities for process improvements.
Seniority
Junior to Mid-level, hands-on IC