Operations Manager – Maintenance & Resolution (Senior Property Manager)
Core
Senior Property Manager owning end-to-end maintenance operations and issue resolution for a large residential portfolio.
Role type
Senior IC property operations manager
Builds
Maintenance workflows and issue resolution outcomes for residential tenants
Domain
Residential real estate operations
Required skills
maintenance triage, contractor management, escalations handling, PropertyMe proficiency, high-volume job tracking, stakeholder communication, documentation compliance, audit trail creation, recurring issue identification, deadline enforcement
Preferred skills
pressure management, proactive ownership, multi-priority handling, fast-paced environment adaptability
Technologies
PropertyMe
Responsibilities
triage and assign incoming maintenance jobs, drive job completion via contractor follow-up, resolve occupant issues and handle escalations, log and close all jobs in PropertyMe with full documentation, identify recurring issues, maintain compliance and audit trails, manage high job volumes and priorities
Seniority
Senior, hands-on IC