Technical Support Engineer, Distributed Infrastructure (D-IT)

Woodridge, Illinois, USA, 60517Full-time$69k–$101k2026-11-03 → 2026-11-10

HybridNo visa sponsorship

Core

Provide expert post-sales technical support for power protection and data center products, including troubleshooting, diagnosis, and application assistance via phone, email, and chat.

Role type

Technical Support Engineer (Distributed Infrastructure)

Builds

Power protection and data center products (UPS, charging solutions, network switches, racks, cooling)

Domain

Power infrastructure / Data Center

Deliverable

client delivery

Required skills

Troubleshooting, diagnosis, technical documentation, product knowledge, communication

Preferred skills

Hands-on electrical/power experience, test equipment usage (multimeter, ammeter, network sniffer), Linux, customer-facing experience

Technologies

UPS systems, network switches, Linux, test equipment

Responsibilities

Respond to customer inquiries and resolve technical problems, document service requests and troubleshooting steps, communicate product value propositions, assist in improving business processes, work rotational 8-hour shifts

Seniority

Entry-level to Mid-level

About Eaton

Eaton is a power management company made up of over 92,000 employees, doing business in more than 175 countries. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours.