CRM Accounting Supervisor (Customer relationship manager)
Core
Lead GFACOE accounting operations by overseeing Record-to-Report activities, financial reporting, balance sheet integrity, and compliance while serving as the primary liaison for financial service delivery.
Role type
Senior IC accounting supervisor (financial reporting & shared services)
Builds
Financial reports, balance sheet reviews, and service delivery for supported business units
Domain
Finance / Accounting / Shared Services
Required skills
Record-to-Report processes, SOX/Internal Audit compliance, Balance sheet review, Financial reporting, KPI trend analysis, SLA monitoring, Customer escalation management, Cross-functional coordination, Data analysis, Mexican statutory reporting
Preferred skills
US GAAP / MEX GAAP exposure, Customer satisfaction survey implementation, Process improvement initiatives, Team training and guidance
Technologies
Eaton Business System (EBS)
Responsibilities
Ensure month end close compliance and timely delivery; Monitor and report on Service Level Agreements (SLAs) for financial service delivery; Conduct regular customer satisfaction surveys and implement feedback-driven improvements; Lead quarterly business reviews with key stakeholders to assess service quality; Coordinate communication between the GFACOE team and supported business units; Create and maintain customer-facing documentation, reports, and dashboards for transparency.
Seniority
Senior, hands-on IC