Manager, Data Aggregation & Distribution L2 Support
Core
Lead a specialized L2 data support function maintaining reliable data operations across enterprise cloud platforms, serving clinical research and life sciences activities.
Role type
Manager, L2 Data Support & Operations
Builds
Reliable data pipelines, ingestion, and distribution services for enterprise cloud platforms
Domain
Life Sciences / Clinical Research / Cloud Data Operations
Required skills
Team leadership (10+), L2 support operations, cloud data platforms (Azure, Databricks, Snowflake, Denodo), data pipeline troubleshooting, Medallion Architecture, ITSM workflows, data governance
Preferred skills
GxP regulated environments, data quality standards, cloud/data engineering certifications, ITIL Foundation
Technologies
Azure, Databricks, Snowflake, Denodo, Power BI, ServiceNow
Responsibilities
Lead and develop a team of 14 L2 data support specialists; oversee triage and resolution of complex data pipeline and distribution issues; monitor support queues and SLAs; collaborate with engineering and analytics teams to resolve technical challenges; establish support standards and operational procedures; ensure adherence to data governance and regulatory expectations; drive continuous improvement in operational performance.
Seniority
Manager, hands-on leadership
