CyberArk Support Engineer
Core
Provide 24x7 on-call support and troubleshoot complex technical problems for CyberArk Conjure and PIM (secret manager) operations for enterprise clients.
Role type
Senior Associate CyberArk Support Engineer
Builds
CyberArk PAM Core/Vault and Conjure secret management workflows
Domain
Cybersecurity / Identity and Access Management (PAM)
Deliverable
client delivery
Required skills
CyberArk PAM Core or Vault experience, secrets management workflows, troubleshooting Conjure issues, Linux/Unix systems, Windows Server environments, Active Directory concepts
Preferred skills
Incident management, SLA adherence, knowledge base documentation, stakeholder communication
Technologies
CyberArk Conjure, CyberArk PIM, Linux, Unix, Windows Server, Active Directory
Responsibilities
Troubleshoot and resolve complex technical problems related to Conjure, Perform PIM support operations, Lead incident calls with stakeholders, Apply and test fixes in Non-Prod and Production environments, Document problem solutions in a knowledge base, Provide 24x7 on-call support via rotational schedule
Seniority
Senior, hands-on IC