IT Support Officer
Core
Internal first point of contact for technology issues, providing triage, coordination, and day-to-day support for internal users across core business systems and devices.
Role type
IT Support Officer (Infrastructure & Operations)
Builds
Stable, secure technology environment for a national network of real estate agencies
Domain
Proptech / Real Estate Technology
Required skills
IT fundamentals, troubleshooting, system administration, hardware/software inventory management, automation scripting, cloud technology exposure, CI/CD awareness, DevOps awareness, CloudOps awareness
Preferred skills
Desktop support experience, Terraform, AWS or Azure, ticketing systems, Microsoft 365 administration, real estate or fintech platform familiarity
Technologies
AWS, Azure, Terraform, Microsoft 365
Responsibilities
Responding to support tickets, managing onboarding and offboarding, diagnosing and routing issues, maintaining hardware and software inventories, assisting with system upgrades and deployments, monitoring system performance, documenting solutions
Seniority
Junior to Mid-level, growth-oriented IC