Senior Manager, Solutions Engineering – Launch Team Readiness, West
Core
Lead the readiness function for the western half of the dock business, owning the customer journey from pre-sales readiness through deployment, training, and go-live for public safety sUAS programs.
Role type
Senior Manager, Operations & Readiness
Builds
Operational readiness for drone dock deployments for public safety agencies
Domain
Public Safety / Autonomous Drones / sUAS Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and hiring, Cross-functional project management, Process development and standardization, Stakeholder management, Strategic planning, Public safety domain knowledge
Preferred skills
Drone as First Responder concepts, Public approval process navigation, Dock-based remote operations, Site survey and RF assessment, Salesforce proficiency
Technologies
Salesforce, Palantir, Databricks
Responsibilities
Hire, onboard, and coach a team of Readiness Specialists; Own the health of the readiness portfolio and drive on-time launches; Develop and maintain readiness playbooks and checklists; Act as the aggregated voice of the customer to Product and Engineering; Identify patterns in blockers and drive systemic fixes.
Seniority
Senior, hands-on IC with team leadership
