Client Services Director
Core
Strategic leadership of all client-facing programs for women and children experiencing domestic and family violence, including housing, refuges, casework, and community services.
Role type
Senior strategic leader (Director)
Builds
Trauma-informed support services, safe housing, and community programs for survivors of abuse
Domain
Social services / Domestic and family violence support
Deliverable
client delivery
Required skills
Strategic leadership, trauma-informed practice, program development, workforce capability building, data analysis and impact measurement, stakeholder engagement, governance and compliance
Preferred skills
Experience in not-for-profit or community-based environments, sector collaboration, continuous improvement
Technologies
None stated
Responsibilities
Lead strategic development and delivery of client-facing programs; maintain accountability for service quality and client outcomes; strengthen trauma-informed practice frameworks; provide senior guidance on complex client matters; oversee client data and impact measurement; build workforce capability; strengthen referral pathways and partnerships; report to CEO and Board; contribute to funding and sustainability; represent the organization in sector forums
Seniority
Senior, strategic leadership
