Gerente AMS | Service Delivery Manager / Transition Manager(DTS) | Manager [tag01]
Core
Senior Service Delivery Manager leading the initial mobilization and subsequent end-to-end management of an SAP AMS contract, ensuring service excellence, governance, and client relationship management.
Role type
Senior Service Delivery Manager (SAP AMS)
Builds
SAP Application Management Services (AMS) operations and service delivery
Domain
Enterprise Software / SAP / IT Services
Deliverable
client delivery
Required skills
SAP AMS contract management, Service Delivery transition leadership, operational governance, SLA/KPI management, executive client relationship management, multidisciplinary team leadership, SAP S/4HANA environment experience
Preferred skills
SAP functional module expertise (FI, CO, FM, FSCM, MM, SD, IBP, TM, PM, PS), SAP S/4HANA, Fiori, BTP, Integration Suite, SAP ALM/Solution Manager, digital transformation, migration to SAP S/4HANA, Energy/Utilities/Oil & Gas sector experience
Technologies
SAP S/4HANA, Fiori, BTP, Integration Suite, SAP ALM/Solution Manager, ERP
Responsibilities
Lead the transition of SAP services to a new operational model, structure governance and service processes, coordinate knowledge transfer and operational readiness, manage the SAP AMS operation post-go-live, act as the primary interface between client and delivery teams, lead executive committees and continuous improvement plans
Seniority
Senior, hands-on IC with strategic oversight
