Technical Support Engineer
Core
Primary point of contact for enterprise customers, owning end-to-end troubleshooting, root cause analysis, and resolution for Okta's identity and access management suite.
Role type
Senior Technical Support Engineer (Identity & Access Management)
Builds
Customer trust and successful integration of Okta's cloud identity products
Domain
Cybersecurity, Identity Management, Cloud Infrastructure
Deliverable
client delivery
Required skills
Root cause analysis, network troubleshooting (OSI Layers 3-7), protocol troubleshooting (TCP/IP, DNS, TLS, HTTP), SSO/federation technologies (SAML, OIDC, WS-Fed), RESTful API usage, cloud directory services (Azure AD, Okta Universal Directory), on-premise directory management (Active Directory), command-line scripting (PowerShell, Bash), enterprise application configuration
Preferred skills
Multi-factor authentication (MFA) technologies, zero-trust environment concepts, knowledge base creation and knowledge transfer, bug reporting and engineering collaboration
Technologies
Okta, Azure Active Directory, Active Directory, SAML, OIDC, WS-Fed, Wireshark, Postman, cURL, Salesforce, Jira, Service-Now
Responsibilities
Take end-to-end ownership of customer issues from initial troubleshooting to resolution; Provide technical and non-technical guidance for product integration and deployment; Document bugs and translate customer issues into engineering reports; Maintain and contribute to support knowledge repositories; Act as a subject matter expert for the product suite
Seniority
Senior, hands-on IC
