Coach / Trainer:in (m/w/d)
Core
Coach and trainer responsible for preparing store staff for guest-facing roles, focusing on empathy, communication, and creating a welcoming atmosphere.
Role type
Senior IC training and development specialist
Builds
Individualized training programs, sales and consultation role-plays, and onboarding for new employees
Domain
Retail / Hospitality (via careerplan.io/jobs/671965-coach-trainerin-mwd-at-pier14)
Deliverable
product features
Required skills
Coaching, training program development, sales and consultation training, gap analysis, goal setting, presentation skills, independent work
Preferred skills
Experience in service industry, prior coaching experience, data-driven performance tracking
Technologies
None stated
Responsibilities
Coach all staff in direct guest contact on host and consultant quality; Develop and deliver individualized training programs; Train sales and consultation conversations; Onboard new employees; Conduct competency gap analyses; Monitor goals and lead regular development conversations
Seniority
Senior, hands-on IC