Operations & Logistics Specialist
Core
Run day-to-day order fulfilment, freight, warehousing, and installation operations for the Australian market, owning the order lifecycle from sales confirmation to signed-off installation.
Role type
Operations & Logistics Specialist (Physical Product Delivery)
Builds
Soundproof office booths and modular workspaces
Domain
Office furniture / Workspaces / Physical installation
Required skills
Order management, Inventory control, Freight booking, 3PL management, Installation coordination, Vendor management, Project management, Cost management, CRM usage, ERP usage
Preferred skills
Furniture/fit-out industry experience, Driver's license, Travel willingness
Technologies
HubSpot, inFlow
Responsibilities
Manage full order cycle from confirmation to completion; Allocate stock and maintain inventory records; Book and track domestic freight and manage carriers; Manage third-party warehouse relationships and stock accuracy; Schedule and manage deliveries and installations including site readiness; Manage third-party installer partners for quality and compliance; Handle customer escalations regarding delivery timing and installation quality; Run multi-unit projects end-to-end; Track and report operational KPIs.
Seniority
Mid-level, hands-on IC