Level 2 Service Desk Engineer
Core
Resolve complex infrastructure, server, networking, and cloud issues for diverse client environments while maintaining system stability.
Role type
Level 2 Service Desk Engineer (MSP)
Builds
Client IT environments (servers, networks, cloud, virtualization)
Domain
IT Services / Managed Service Provider
Deliverable
client delivery
Required skills
Windows Server administration, Microsoft 365 administration, networking (firewalls, switching, routing), backup and disaster recovery, virtualization (VMware, Hyper-V)
Preferred skills
Microsoft Azure, PowerShell scripting, endpoint management (MDM), cybersecurity, IP telephony
Technologies
Windows Server, Microsoft 365, VMware, Hyper-V, Microsoft Azure, PowerShell
Responsibilities
Troubleshoot and resolve infrastructure, server, networking, and cloud-related issues; maintain system continuity through monitoring and preventative support; manage incidents to resolution; mentor junior engineers; contribute to continuous improvement initiatives.
Seniority
Mid-level (3-5+ years experience)