Senior Product Manager, Patient Engagement & AI
Core
Lead the development of AI-powered patient engagement experiences in a virtual healthcare environment, shaping conversational AI and intelligent automation to support patients and families throughout their healthcare journey.
Role type
Senior Product Manager (Healthcare AI & Patient Engagement)
Builds
Patient-facing AI solutions across chat, voice, SMS, and in-app channels
Domain
Healthcare / Virtual Care / Conversational AI
Deliverable
production ML models
Required skills
AI product strategy, conversational AI design, patient journey optimization, responsible AI implementation, behavioral science integration, clinical safety protocols, HIPAA compliance, vendor management, A/B testing, stakeholder alignment
Preferred skills
Healthcare experience, behavioral health experience, vulnerable population experience
Technologies
LLM-powered agents, agentic AI platforms, multi-step task orchestration, memory and context management
Responsibilities
Own end-to-end strategy and roadmap for patient-facing AI experiences; Design and refine AI-powered agents across multiple channels; Develop automated experiences for patient intake, scheduling, and care-team communications; Ensure AI solutions are introduced responsibly with human-in-the-loop safeguards; Partner with behavioral insights teams to develop lifecycle communication strategies; Apply behavioral science principles to improve conversation design; Collaborate with clinical leadership to establish safety standards and escalation protocols; Redesign operational workflows around AI capabilities; Establish evaluation frameworks for AI performance and patient outcomes; Manage external AI technology providers and platform partners; Engage patients and families through advisory groups for co-design; Present product vision and risk assessments to executive leadership.
Seniority
Senior, hands-on strategic leadership
