Public Transport Operations Communications Senior Officer
Core
Support the delivery of proactive and real-time communications for public transport services, disruptions, operational readiness activities, key projects and emergency events.
Role type
Senior Operations Communications Officer
Builds
Clear, accessible and timely information for customers, communities and public transport operators
Domain
Public Transport Operations
Deliverable
product features
Required skills
Communication planning, stakeholder engagement, content development, crisis and emergency management, media monitoring, customer feedback analysis
Preferred skills
Ability to adapt approach, manage competing deadlines, attention to detail
Technologies
Traditional and digital channels
Responsibilities
Deliver proactive and real-time communications support for public transport operations; Develop clear, accessible and customer-focused content for service updates and digital channels; Build and maintain collaborative relationships with public transport operators and stakeholders; Coordinate the review, approval and delivery of communications materials; Support media activities by monitoring emerging issues and preparing responses; Consider customer and stakeholder feedback to improve communications
Seniority
Senior, hands-on IC