ETIC, Microsoft Dynamics CRM Manager
Core
Senior technical consultant leading Microsoft Dynamics 365 Customer Engagement (D365 CE) design, implementation, and technical delivery for clients to optimize operational efficiency.
Role type
Senior IC technical consultant (Microsoft Dynamics 365)
Builds
D365 CE application configurations, customizations, business process automation, and integrated solutions
Domain
Enterprise software consulting, Microsoft Dynamics ecosystem
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
D365 CE application configuration, custom development, solution management, DevOps release pipelines, data migration, integration design, Power Platform design, Azure custom solution design, security and compliance design, enterprise reporting design, IDAM design, project management, stakeholder management, sales support
Preferred skills
Business process modeling, RFP response preparation, commercial planning, delivery strategy formulation
Technologies
Microsoft Dynamics 365 Customer Engagement, Power Platform, Azure, DevOps
Responsibilities
Lead D365 CE technical workstreams for design and implementation on delivery projects, manage technical delivery of IP and asset development, support sales pursuits with technical expertise and demos, manage workstream issues and risks, develop coachees and less experienced team members, manage PwC and client stakeholder expectations
Seniority
Senior, hands-on IC with management responsibilities
