Customer Service Manager
Core
Manage student resident services, team leadership, and operational security for a residential accommodation property.
Role type
Customer Service Manager (Residential Operations)
Builds
Safe, secure, and healthy living environments for student residents
Domain
Student housing / Residential accommodation
Deliverable
client delivery
Required skills
Team leadership and recruitment, performance management, incident management, accounting, check-in/out processes, problem solving
Preferred skills
Operational security experience in residential settings, First Aid & CPR, VIC State Real Estate Qualification
Technologies
None stated
Responsibilities
Assist residents with enquiries related to residency, studies, and wellbeing; build and train a high-performing team; provide performance feedback to direct reports; manage resident rental and sundry accounts; handle resident check-in and check-out processes
Seniority
Mid-level, hands-on IC