Engineering Manager (Player Care Technology)
Core
Establish and scale a dedicated Player Care engineering function to automate support, moderate content, and manage player safety for a live MMO 4X strategy game.
Role type
Senior Engineering Manager / Technical Lead (Player Care Technology)
Builds
High-throughput backend automation pipelines, AI-driven deflection mechanisms, chat moderation/inference systems, and fraud detection workflows.
Domain
Live-ops mobile gaming (MMO 4X strategy) and player safety/content moderation
Deliverable
production ML models | product features | infrastructure
Required skills
Backend engineering leadership, stream processing architecture, high-availability service design, technical hiring and team building, build-vs-buy decision making, operational risk management
Preferred skills
MMO/live-ops domain knowledge, production ML inference economics, text moderation/anti-fraud platform experience, vendor management
Technologies
Kafka, RabbitMQ, BullMQ, Redis streams, self-hosted ML models, SQL
Responsibilities
Define technology roadmap and de-risk engineering pod, build backend triage and AI deflection pipelines, design internal chat moderation and inference infrastructure, automate fraud detection and sanctioning workflows, manage regulatory compliance and technological risk
Seniority
Senior, hands-on IC with people management
