Client Communications Manager
Core
Manage outbound communications and client correspondence for a key superannuation client, ensuring compliance and operational efficiency.
Role type
Client Communications Manager
Builds
Compliant, effective client communications and streamlined processes
Domain
Superannuation / Financial Services
Deliverable
client delivery
Required skills
Superannuation industry experience, client communications, business analysis, vendor management, legislative compliance, process improvement
Preferred skills
Stakeholder management, analytical problem-solving, negotiation
Technologies
N/A
Responsibilities
Manage client correspondence and communications across BAU and change initiatives; Partner with fund stakeholders to understand requirements and resolve issues; Ensure communications meet legislative and brand requirements; Manage external vendors against SLAs; Identify opportunities to streamline communication processes; Maintain governance and reporting across communication activities