Customer Experience Coordinator - Hoboken, NJ
Core
Define and perfect the customer experience for patients and pet owners at a veterinary emergency hospital through service, communication, and operational support.
Role type
Customer Experience Coordinator (Veterinary Emergency)
Builds
Customer-facing service interactions, communication workflows, and care coordination for emergency cases
Domain
Veterinary emergency medicine / Healthcare services
Deliverable
product features
Required skills
Customer service, communication, multitasking, emotional intelligence, organization, payment processing, empathy
Preferred skills
Adaptability, ownership, curiosity, humility
Responsibilities
Greet customers in person, over phone, or online; oversee and route customer communications; resolve concerns and anticipate issues; update medical teams on customer needs; provide guidance on financial options and end-of-life decisions; process payments; follow up with customers post-visit; capture special moments to strengthen relationships