Senior Professional Services Consultant
Core
Lead complex implementations and automation projects to accelerate customer adoption of the PagerDuty Reliability Platform, designing incident management, automation, and AI-driven operations solutions.
Role type
Senior Professional Services Consultant (Technical Consulting)
Builds
Incident management, automation workflows, and AI agent configurations for enterprise SaaS customers
Domain
Digital Operations, SaaS, Cloud Infrastructure, AIOps
Deliverable
production ML models
Required skills
Technical consulting, solution design, Python/Go/JavaScript scripting, SQL, Linux, REST APIs, CI/CD, DevOps, SRE, Terraform, Ansible, Jenkins, Git, AI coding tools, project management, executive presentations
Preferred skills
Cloud products (SaaS/PaaS/IaaS), monitoring platforms (New Relic, Dynatrace, Datadog, Splunk), ITSM tools (ServiceNow, Jira), Claude/Claude Code, AI agents/LLM integrations, AIOps concepts, SSH/WinRM
Technologies
PagerDuty Platform, Python, Go, JavaScript, Ruby, Powershell, SQL, Linux, Terraform, Ansible, Chef, Puppet, Rundeck, Jenkins, Git, New Relic, Dynatrace, Datadog, Splunk, ServiceNow, BMC Remedy, Jira, Claude, Claude Code
Responsibilities
Lead large-scale implementation projects across incident management and AI use cases; Partner with stakeholders to design and optimize PagerDuty services and automation workflows; Assess customer environments for AI adoption readiness; Provide advanced consultation on integration strategies; Facilitate discovery sessions with senior stakeholders; Develop reusable frameworks and accelerators; Mentor junior team members; Advise on long-term automation strategies; Represent customer needs internally; Capture lessons learned for continuous improvement.
Seniority
Senior, hands-on IC with mentorship responsibilities
