Customer Experience Coordinator (Relief) - Miami, FL
Core
Define and perfect the customer experience for patients and pets at a veterinary emergency hospital through service, communication, and operational support.
Role type
Customer Experience Coordinator (Relief)
Builds
Customer-facing service interactions and operational support for emergency veterinary care
Domain
Veterinary emergency medicine / Healthcare services
Deliverable
client delivery
Required skills
Customer service, communication, empathy, multitasking, problem solving, financial guidance, data entry, conflict resolution
Preferred skills
Emotional intelligence, adaptability, innovation, ownership, curiosity
Responsibilities
Greet customers in person, over phone, or online; manage customer communications and route urgent calls; resolve concerns and anticipate issues; update medical teams on customer needs; provide financial guidance and end-of-life support; process payments; follow up with customers post-visit; capture special moments.
Seniority
Mid-level, relief/temporary