Staff Product Manager, Retail Experiences
Core
Own the strategy and roadmap for digital companion apps that enhance the on-property guest journey at casinos and racetracks, connecting digital features with physical environments.
Role type
Staff Product Manager (Retail Experiences)
Builds
Mobile apps and digital features for hospitality, gaming, and entertainment properties
Domain
Gaming, Hospitality, Entertainment
Deliverable
product features
Required skills
Product strategy and roadmap definition, Cross-functional influence without authority, Mobile app lifecycle management (iOS/Android), API and system integration, A/B testing and data-driven decision making, Multi-location operations management, Regulatory and compliance navigation
Preferred skills
Hospitality technology, Regulated industries (gaming/financial services)
Technologies
iOS, Android, APIs, Content management tools
Responsibilities
Define multi-year product vision and roadmap for retail experiences, Map guest journeys to identify friction points and opportunities, Partner with operations to pilot and scale capabilities across properties, Collaborate with engineering on integrations and mobile release processes, Develop go-to-market and adoption plans, Use research and experimentation to measure impact, Balance guest experience with regulatory requirements, Align senior stakeholders across diverse teams