Network Engineer II – Operations
Core
Operate complex LAN infrastructure and drive operational excellence for a 24/7 SaaS contact center environment, managing Cisco Nexus, Palo Alto, and F5 platforms.
Role type
Senior IC Network Engineer (Data Center Fabric & Security)
Builds
Reliable, secure, and scalable data-center fabric architectures for enterprise contact center customers.
Domain
Cloud SaaS / Enterprise Contact Centers / Data Center Networking
Required skills
Cisco Nexus (NX-OS, NDFC, VXLAN/EVPN), Palo Alto firewalls (Panorama, Global Protect), F5 BIG-IP (LTM, iRules), SDN (Calico, OpenStack), Automation (Ansible, Terraform, Python), Dynamic Routing (BGP, OSPF, MPLS), Network Observability (Prometheus, Grafana, SolarWinds), Incident Response & Root Cause Analysis, Change Management, Linux Networking, Cloud Networking (AWS, GCP)
Preferred skills
Telecommunications (VoIP, SIP, SBC), Kubernetes Networking, Site Reliability Engineering (SLI/SLO)
Technologies
Cisco Nexus, Palo Alto Networks, F5 BIG-IP, Ansible, Terraform, Python, Prometheus, Grafana, SolarWinds, Kubernetes, Calico, OpenStack, AWS, GCP
Responsibilities
Own end-to-end troubleshooting of LAN connectivity, firewall policies, and load balancer issues; Lead network and security incident response and post-incident analysis; Drive automation strategy and execution for infrastructure provisioning; Design and deliver next-generation data-center fabric architectures; Perform traffic engineering and capacity planning; Mentor junior engineers and provide technical leadership to stakeholders.
Seniority
Senior, hands-on IC with technical leadership
