Outbound Supervisor
Core
Lead and oversee daily picking, packing, and shipping operations to ensure customer orders are processed accurately, safely, and on time.
Role type
Fulfillment operations supervisor
Builds
Customer orders for HVAC, plumbing, heating, and electrical supplies
Domain
Logistics / Warehousing
Required skills
Team leadership, operational workflow management, WMS proficiency, safety compliance, inventory management, performance monitoring, process improvement, conflict resolution, time management
Preferred skills
Bachelor's degree in Supply Chain, cross-functional collaboration, performance management experience, oversight of both picking and packing functions
Technologies
WMS, RF scanners, Microsoft Office (Word, Outlook, Excel)
Responsibilities
Ensure Picking and Packing teams meet daily shipment deadlines with high accuracy and quality, delegate assignments and reallocate resources, monitor shipment supply inventory, serve as primary contact for high-priority order issues, partner with Training Team for associate development, monitor individual and departmental performance, conduct bi-monthly one-on-one check-ins, ensure accurate timecards, execute process improvements, model professional standards
Seniority
Mid-level supervisor, hands-on IC
