SAP Service Cloud Consultant (Melbourne, Australia)
Hybrid
Core
Configure SAP Service Cloud customer-service processes, data migration, and testing for client implementations.
Role type
Senior SAP Service Cloud Consultant (C4C)
Builds
Configured Service Cloud processes and data migration artifacts
Domain
Enterprise Software / Customer Experience (CX)
Required skills
SAP Service Cloud v1/v2, SAP C4C, RICEFW, data migration, unit testing, functional testing, workflow configuration
Preferred skills
SAP CDC, SAP ERP/S/4HANA, BTP, reporting, hypercare
Technologies
SAP Service Cloud, SAP C4C, SAP CDC, SAP ERP, S/4HANA, BTP
Responsibilities
Configure customer-service processes and business settings; Prepare functional documentation and RICEFW inputs; Support data migration mapping and validation; Execute unit and functional testing; Support cutover and post-go-live stabilisation
Seniority
Senior, hands-on IC