Customer Experience Coordinator (Overnight) - Ann Arbor, MI
Core
Define and perfect the customer experience for patients and pet owners at a veterinary emergency hospital through service, communication, and operational support.
Role type
Customer Experience Coordinator (Overnight)
Builds
Customer-facing service interactions, communication workflows, and care coordination for emergency veterinary cases.
Domain
Veterinary emergency medicine / Healthcare operations
Deliverable
product features
Required skills
Customer service, communication, multitasking, emotional intelligence, organization, payment processing, conflict resolution
Preferred skills
Empathy, adaptability, curiosity, ownership, humility
Responsibilities
Greet customers in person, over the phone, or online; oversee and route customer communications; resolve concerns and anticipate issues; update medical teams on customer needs; provide guidance on financial options and end-of-life decisions; process payments; follow up with customers post-visit; capture special moments to strengthen relationships.