Senior Creative Project Manager
Core
Senior Creative Project Manager ensuring brand consistency and quality for creative assets across digital, print, video, and event channels.
Role type
Senior IC Creative Project Manager
Builds
Creative and content assets (web, email, video, social, print) for Five9's cloud contact center software.
Domain
SaaS / Cloud Contact Center / Brand & Creative Operations
Required skills
Creative workflow management, Brand guideline enforcement, Stakeholder coordination, Process improvement, Project calendar management, Quality assurance (QA), Vendor/Agency management, AI tool proficiency (Claude), Editorial judgment, Design fundamentals
Preferred skills
PMP/CAPM certification, Monday.com, SharePoint, Figma, Slack, Microsoft products, Proofing/DAM tools, AI image/video tools
Technologies
Monday.com, SharePoint, Figma, Slack, Microsoft products, Claude, AI image/video tools
Responsibilities
Own and improve creative request and production processes; Coordinate creative workflows across design, content, video, and web teams; Serve as the final quality checkpoint for visuals and messaging against brand guidelines; Manage creative projects from intake through delivery including campaigns and brand assets; Consolidate stakeholder feedback and manage versioning and final approvals; Test new AI tools and build prompts/templates for responsible use.
Seniority
Senior, hands-on IC