Supervisor, Global Sample Solutions
Core
Oversees and coordinates the Global Sample Solutions Site Outreach team, ensuring timely resolution of sample discrepancies, effective site outreach, and accurate data investigations.
Role type
Senior IC operations supervisor (clinical research sample management)
Builds
Operational excellence in global sample discrepancy resolution and site outreach
Domain
Clinical research / Life sciences / Biospecimen management
Required skills
Team leadership, workload prioritization, discrepancy resolution, data reconciliation, quality control, stakeholder communication, KPI monitoring, audit compliance
Preferred skills
Life sciences degree, 6+ years in sample/clinical trial operations, 2+ years leading people, biospecimen inventory systems, clinical databases, global time zone management
Technologies
Microsoft Excel, Office applications, reporting tools, operational dashboards, clinical databases, EDC systems
Responsibilities
Lead, mentor, and support Global Sample Solutions Specialists; coordinate daily workload assignments and priorities; monitor team productivity, quality, KPIs, and backlog aging; serve as primary escalation point for complex discrepancy investigations; provide onboarding, training, and coaching; liaise with sites, sponsors, CROs, and clients to resolve discrepancies; oversee study close-out activities; ensure compliance with SOPs and quality standards; maintain audit-ready documentation.
Seniority
Senior, hands-on IC with team leadership