Customer Experience Coordinator - Lynnwood, WA
Core
Define and perfect the customer experience for patients and pet owners at a veterinary emergency hospital through service, communication, and operational support.
Role type
Customer Experience Coordinator
Builds
Customer-facing service interactions and operational workflows for a 24/7 veterinary emergency network
Domain
Veterinary emergency medicine / Healthcare operations
Deliverable
product features
Required skills
Customer service, multi-channel communication, conflict resolution, financial guidance, data entry, payment processing, follow-up coordination, emotional intelligence, adaptability
Preferred skills
Empathy, humility, ownership, curiosity
Technologies
Practice management software, computer programs
Responsibilities
Greet customers in person, over phone, or online; route urgent medical calls to doctors; resolve customer concerns and anticipate issues; provide guidance on financial options and end-of-life decisions; process payments; follow up with customers after visits; capture special moments to strengthen relationships.
Seniority
Mid-level, hands-on IC